Cases in Healthcare Management 2

Within this application assignment you will be watching a video that provides an introductory overview of a hospital’s strategic plan. Following the video, you will complete a written assignment on the questions provided within the assignment directions. The directions can be found here: Strategic Planning and Marketing Application Assignment (attachment will be provided below) Please also include an abstract. The abstract section should just be a few sentences long and state what you will be covering within the assignment (restating the assignment in your own words essentially). Please be sure to include an introduction and conclusion paragraph. APA6th edition format
3.1 Rubric
CriteriaRatingsPts This criterion is linked to a Learning Outcome1. Ethical Principles to Guide Professional PracticeDefinition: Acting in ways consistent with what society and individuals typically think are good values. Being in accordance with the rules or standards for the right conduct or practice, especially the standards of a profession. Performance Examples: Recognize and manage personal values in a way that allows professional values to guide practice Make ethical decisions by applying standards of the NOHS Ethical Standards for HS Professional Tolerate ambiguity in resolving ethical conflicts Apply strategies of ethical reasoning to arrive at principled decisions Have awareness of one’s own value orientation Have an understanding of organizational values Show an appreciation of client’s values, lifestyles, and goals Demonstrate confidentiality Effectively demonstrate mandated reporting Have awareness of societal values and beliefs
threshold: 2.0 pts
3 ptsExemplary
2 ptsProficient
1 ptsDeveloping
0 ptsNot Met
3 pts
This criterion is linked to a Learning Outcome8. Engage, Assess, Plan, Implement, Evaluate, Terminate, and Follow-up with Organizations and CommunitiesDefinition: Professional practice involves the dynamic and interactive process of engagement, assessment, planning, implementation, evaluation, termination, and follow-up at multiple levels. Planned change is the development and implementation of a strategy for improving or altering some specified condition, pattern of behavior, or set of circumstances that affects social functioning. Performance Examples: Engagement Substantively and affectively prepare for action with organizations, and communities Use empathy and other interpersonal skills appropriately with communities and organizations Develop a mutually agreed upon focus of work and desired outcomes with communities/organizations Assessment and planning Collect, organize and interpret complex client data from multiple system levels Assess community/organizations strengths and limitations Assess needs of community/organizations Develop mutually agreed upon interventions goals, objectives, and action steps with community/organizations Select appropriate intervention strategies for each goal Formalize contract with community/organization pertaining to the planned change model Create a program design Implementation Initiate action to achieve organizational goals Implement prevention interventions that enhance community/organizations capacities Help community/organization resolve problems Negotiate, mediate, and/or advocate on behalf of community/organization Refer client to appropriate services (brokering) Collaborate with other professionals and stakeholders to develop and/or coordinate interventions (interdisciplinary team meetings) Develop program implementation strategies Conduct a program evaluation Evaluation Critically analyze, monitor, and evaluate interventions Evaluate the outcomes of the pan and the impact on community/organization Reassess interventions if goals are not being reached Termination Facilitate transitions and endings within professional relationship with client systems Follow-up Check back in with client/client system to assess their progress
threshold: 2.0 pts
3 ptsExemplary
2 ptsProficent
1 ptsDeveloping
0 ptsNot Met
3 pts
This criterion is linked to a Learning Outcome6. Effective Communication SkillsDefinition: The ability to convey and receive information to and from another effectively and efficiently. Human Service Professionals with good verbal, non verbal and written communication skills help facilitate the sharing of information between worker and clients to establish a collaborative relationship with others. Performance Examples: Use effective, sensitive communication skills to build rapport and show empathy towards clients Recognize and adapt to the range of client communication styles Use knowledge of and modes of communication that are appropriate to the communication needs of clients Use effective communication (thinking, non-verbal, listening, and speaking/verbal) in working with individuals, families, groups, organizations, communities, and colleagues both written, oral, and electronically Deal effectively with conflict Establish rapport with clients Clarify expectations with clients Demonstrate active listening and reflective response skills
threshold: 2.0 pts
3 ptsExemplary
2 ptsProficient
1 ptsDeveloping
0 ptsNot Met
3 pts
This criterion is linked to a Learning Outcome13. AdministrationDefinition: Performance of executive duties for the effective delivery of services to clients and client groups Performance Examples: Evaluate the process of managing organizations through leadership and strategic planning Analyze supervision and human resource management skills Effectively plan, evaluate programs, services, and operational functions in an agency or organization Develop budgets and monitor expenditures Demonstrate effective grant writing skills Demonstrate effective contract negotiation skills Evaluate legal issues within an organization Recognize and conduct risk management Evaluate ways to manage professional development for staff Demonstrate effective advocacy techniques at the administrative level
threshold: 2.0 pts
3 ptsExemplary
2 ptsProficient
1 ptsDeveloping
0 ptsNot Met
3 pts
This criterion is linked to a Learning Outcome10. ProfessionalismDefinition: Human Service Professionals serve as representatives of the profession, the mission of the profession, and it’s core values. Human Service Professionals commit themselves to the profession’s enhancement and to their own professional conduct and growth Performance Examples: Proficient in written communication Demonstrate effective oral (verbal and nonverbal) communication in working with individuals, families, groups, organizations, communities, and colleagues Skillful in interpersonal relationships Demonstrate self-discipline and time management Practice personal reflection and self-correction to assure on-going professional development Adheres to professional roles and boundaries Demonstrate awareness of diversity and cultural competency Apply conscious use of self when working with clients/client systems Evaluate and reflect on professional self (journaling, portfolio, or project to demonstrate competency) Demonstrates professional demeanor in behavior, appearance, and communication Engage in opportunities for career-long learning Engage in supervision and consultation Actively engage in self-care skills to reduce burn-out
threshold: 2.0 pts
3 ptsExemplary
2 ptsProficient
1 ptsDeveloping
0 ptsNot Met
3 pts
This criterion is linked to a Learning OutcomeHealthcare Systems and OrganizationsLearn healthcare and medical terminology Understand the levels of healthcare across the continuum of care Have an understanding of healthcare economics
threshold: 2.0 pts
3 ptsExemplary
2 ptsProficient
1 ptsDeveloping
0 ptsNot Met
3 pts

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